Shipping Policy

We deliver nationwide across Pakistan through trusted third-party courier services, including TCS and Leopard Courier.


– Processing Time

Orders are usually processed and dispatched within 1–2 business days after order confirmation.

 

– Shipping Charges

Shipping charges are calculated automatically at checkout based on your delivery location and order details.

 

– Order Tracking

Once your order has been dispatched, you will receive a tracking number via SMS, WhatsApp, or email, allowing you to monitor your shipment status directly with the courier service.

 

– Courier Disclaimer

As deliveries are handled by third-party courier companies such as TCS and Leopard Courier, we are not responsible for delays, parcel loss, or damages that occur during transit after the parcel has been dispatched. However, our team will assist customers in coordinating with the courier company whenever possible.



 

Returns & Refund Policy

Customer satisfaction is important to us. If you receive a damaged, defective, or incorrect item, you may request a return or refund within 3 days of receiving your order.

 

– Important Requirement

To process any return or refund claim, please record a complete video while opening your parcel. This video serves as proof in case the product is damaged, faulty, missing, or incorrect. Claims without an unboxing video may not be eligible for approval.- 

 

– How to Request a Return or Refund

Please contact our support team within 3 days of delivery and provide:

  • Your Order Number

  • Clear photos of the product

  • The parcel opening video (if applicable)

  • A brief description of the issue

After verification, we will arrange either:

  • A replacement product, or

  • A full/partial refund, depending on the situation.

Refunds will only be processed for eligible claims after our team has reviewed and approved the request.

 

– Non-Returnable Situations

Returns or refunds may not be accepted in the following cases:

  • Request submitted after 3 days of delivery.

  • Product has been used, damaged by the customer, or altered.

  • No proof of damage/issue is provided.

  • Courier delays caused by third-party shipping companies.

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